Returns & Exchanges

What can be returned

Any item that is unworn, unwashed and undamaged, with its original tags still attached and in its original packaging, within 7 days of delivery.

What cannot be returned

• Items that have been worn, washed, altered or tailored.
• Items with tags removed or missing original packaging.
• Items damaged after delivery, or carrying stains, perfume or deodorant marks.
• Items marked non-returnable on the product page at the time of purchase.

Slight variation is not a defect. Hand block print, dabu and Kalamkari are printed by hand, and chikankari is embroidered by hand, so small irregularities in the pattern and minor variation in shade between one piece and another are inherent to the craft. Screen colour also varies between devices. These are not grounds for a defect claim — though they are of course covered by the ordinary 7-day change-of-mind return.

How to raise a return or exchange

1. Sign in and go to My Orders.
2. Open the order and choose Return or Exchange on the item concerned.
3. Pick a reason, and add a photograph if the item arrived damaged or is not what you ordered — it lets us resolve it without a second round of questions.
4. We confirm by email and arrange a free courier pickup, usually within 2-3 working days.
5. Keep the item in its original packaging with the tags on, ready for the pickup.

If your pin code is not serviceable for reverse pickup, we will ask you to send the parcel by post and will reimburse the actual postage against a receipt.

Refunds

• Timing — initiated within 2 working days of the item reaching us and passing a quality check, then 5-7 working days to reach you depending on your bank.
• Method — back to the original payment method. For cash-on-delivery orders we refund by bank transfer to details you provide.
• Amount — the full price you paid for the returned item. Shipping charges are refunded only when the return is because the item was defective, damaged in transit or not the item you ordered.
• Rejected returns — if an item fails the quality check (worn, washed, tags removed) we will contact you and send it back at no charge, but cannot refund it.

Exchanges

Exchanges are for a different size or colour of the same product, subject to stock. If what you want is unavailable, we convert the request to a refund and tell you. There is no charge for an exchange, and no second delivery fee.

Cancelling an order

You can cancel free of charge at any point before dispatch, from My Orders. After dispatch, wait for the delivery and raise a return.

Damaged or wrong items

Tell us within 48 hours of delivery if an item arrives damaged, defective or is not what you ordered. Send a photograph and we will arrange a replacement or a full refund including shipping — the 7-day condition rules above do not apply to our mistakes.

Common questions

How long do I have to return a kurti?

7 days from the date of delivery. Raise the request from My Orders in your account within that window and we arrange a free pickup.

Do I have to pay for return shipping?

No. Return pickup is free — we do not deduct a return shipping charge from your refund.

How long does a refund take?

Refunds are initiated within 2 working days of the returned item reaching us and passing a quality check. It then takes 5-7 working days to appear, depending on your bank or card issuer.

Can I exchange a kurti for a different size?

Yes, within the same 7-day window and subject to the size you want being in stock. Raise the request from My Orders and choose exchange rather than return.

Contact

Email info@misaaya.com or WhatsApp +91 91735 13520, Monday to Saturday, 10am-6pm IST. See also our shipping policy and size guide — most returns are a size question that the chart would have answered.