Shipping Policy

Charges

• Orders over ₹500 — free shipping.
• Orders under ₹500 — ₹99 flat, anywhere in India.
• Cash on delivery — available on eligible pin codes. Any COD handling fee is shown separately in the order summary before you confirm.

The exact charges for your order are always the ones shown in the checkout summary before you pay. If a promotion or a change to our rates ever differs from the figures on this page, the checkout is authoritative.

Dispatch and delivery times

Orders placed before 2pm IST on a working day are usually picked and packed the same day; everything else is dispatched the next working day. Allow 1-2 working days for dispatch and 3-7 working days for delivery, depending on the pin code.

• Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — typically 3-4 working days.
• Other cities and towns — typically 4-6 working days.
• Remote and north-eastern pin codes — up to 7-9 working days.

Working days exclude Sundays and public holidays. During festive periods and major sales, courier networks run slower than usual and dispatch may take an extra day.

Tracking your order

You will receive the courier name and tracking number by email and SMS as soon as your order is dispatched. You can also see the current status of every order, including tracking, under My Orders in your account.

Address changes and failed deliveries

We can change a delivery address only before the order is dispatched — contact us as quickly as possible if you need to. Once a parcel is with the courier, the address is fixed.

Couriers make up to three delivery attempts. If all three fail, or if the address is incorrect or unreachable, the parcel is returned to us and we will refund the order value. Please make sure the phone number on the order is one you can be reached on — most failed deliveries are simply an unanswered call.

Damaged or missing parcels

If a parcel arrives damaged or opened, refuse the delivery where you can, and tell us within 48 hours either way. Photographs of the outer packaging help us raise a claim with the courier. If tracking shows a parcel delivered that you did not receive, contact us within 48 hours and we will investigate with the courier.

International shipping

We currently ship only within India. If you would like an order sent abroad, get in touch and we will tell you whether we can arrange it.

Questions

Email info@misaaya.com or WhatsApp +91 91735 13520, Monday to Saturday, 10am-6pm IST. See also our returns and exchanges policy.